Toimitusehdot
LUGGAGE POLICY
Passengers are permitted to bring aboard one large suitcase and one carry-on bag per person. Eskys, Cooler Boxes, Stand Up Paddleboards, Sea kayaks & Beach Trollies are strictly prohibited. Any additional equipment beyond the mentioned allowance will be subject to additional fees. Passengers are responsible for ensuring that their luggage complies with these regulations and understand that failure to do so may result in refusal of carriage or additional charges.
ALCOHOL POLICY
Fitzroy Island Resort is a licensed venue, and bringing alcohol to the Island is strictly prohibited. Our Food & Beverage Outlets, including Zephyr Restaurant, Foxy's Bar, and the Pool Bar, offer an extensive menu of alcoholic beverages for purchase, which can be enjoyed on-site. Additionally, we offer a bottle shop service from Foxy’s Bar and have a small general store for basic conveniences. Any alcohol brought to the Island will be confiscated and stored until your departure.
FORCE MAJEURE
Force majeure events include, but are not limited to, acts of God, natural disasters, or any other unforeseeable circumstances beyond the control of the Resort that prevents us from fulfilling our obligations. Fitzroy Island Resort shall not be held liable for any loss, damage, theft, or destruction of guests' belongings, including but not limited to personal effects, valuables, electronic devices, jewelry, or any other property left in guest rooms, common areas, Campsites, or any other part of the Resort premises.
LOCALS & DISCOUNTS
If you have booked a discounted or "locals" rate, it is required that each person on the booking presents either a Queensland driver's license or a proof of age a card with a local residential address during check-in. We cannot accept bills, bank statements, pay slips, passports, etc. Refunds will not be issued if you fail to book using the correct discount code or cannot produce appropriate identification on check-in.
TRAVEL INSURANCE
Travel insurance is NOT included. Holiday plans can be disrupted, and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Fitzroy Island Investments Pty Ltd. strongly recommends that passengers arrange their own travel insurance. We reserve the right to cancel or amend with no notice our advertised departure times. This advice is general in nature and may not address the specific circumstances of a particular individual.
CANCELLATION POLICY
If the reservation is cancelled or changed at least 48 hours prior to the day of arrival, we will refund your booking less any booking fees or credit card surcharges. No refunds will be issued for bookings cancelled inside 48 hours of travel. Should there be any disruptions to the operation of the Fitzroy Flyer, or any package component of a booking, then an alternative date or tour/activity will be offered prior to processing a refund. If the passenger accepts the alternate arrangement, no further refunds will be authorized. Cancellation requests must be received in writing by email to stay@fitzroyisland.com.
BE KIND
Fitzroy Island Resort reserve the right to deny boarding, refuse service, cancel any booking in the case of guest misconduct.
LIABILITY
Fitzroy Island Investments Pty. Ltd - trading as Fitzroy Island Resort - and/or its owners and operators do not accept any responsibility (whether in tort contract or otherwise howsoever) for any injury to, or death of, any of its passengers whether during embarkment, carriage, disembarkation and whether caused by negligence or otherwise howsoever of any of its servants or agents, and liability for all claims or demands whatsoever in respect of all injuries or death howsoever caused is hereby excluded. Further, no liability, either express or implied, will be accepted for the loss of, damage to, mis-delivery or delay in delivery of luggage or cargo loaded or carried by Fitzroy Island Resort.
TRANSFERS FULLY BOOKED
If you book a one-way transfer or select an alternative time slot due to your preferred time being fully booked, please note that we cannot accommodate any subsequent requests for changes to your booking, nor can we issue any credits or refunds.